Frequently Asked Questions

ProWellPT serves clients in select areas throughout Westchester County, New York. Availability depends on your location and scheduling needs. Contact us with your address or ZIP code to confirm whether services are available in your area.

In-person sessions may take place in your home or home gym, at an available private gym in Scarsdale, or at a Pilates studio in Bronxville. Virtual wellness and performance sessions are also available.

Specific location details will be provided when your appointment is scheduled.

New York allows qualified physical therapists to evaluate and treat patients without a referral for up to 10 visits or 30 days, whichever comes first.

A referral may be required after that period or sooner if coordination with another healthcare provider is appropriate. Patients beginning physical therapy without a referral will be asked to sign the required Notice of Advice form.

A referral is not required for wellness and performance services.

Physical therapy is skilled healthcare for individuals experiencing pain, recovering from an injury or surgery, or managing a condition that affects movement and daily function. It includes a clinical evaluation, individualized plan of care, treatment, and ongoing documentation.

Wellness and performance services are designed for medically stable individuals who want to improve strength, mobility, balance, conditioning, injury resilience, or overall physical performance. These services are not a substitute for medical care or skilled physical therapy.

If you are unsure which service is appropriate, schedule a complimentary discovery call.

Your first physical therapy visit is a private, 60-minute evaluation. It includes a discussion of your health history, current concerns, movement, mobility, strength, balance, functional limitations, and personal goals.

You will receive an individualized plan with treatment recommendations and appropriate next steps.

Your first session includes a discussion of your health history, current activity level, previous injuries, and personal goals. A movement assessment may be used to evaluate strength, mobility, balance, and exercise tolerance.

Your program will then be personalized to your needs and progressed over time.

Physical therapy and wellness and performance appointments are 60 minutes and provided one-on-one.

A complimentary 20-minute discovery call is available for prospective clients who would like to discuss their needs before scheduling.

Virtual wellness and performance sessions are available for clients who prefer to exercise from home or need additional scheduling flexibility.

Wear comfortable clothing that allows you to move freely and provides access to the area being evaluated or treated. Supportive athletic shoes may also be helpful, depending on the session.

Appointments must be canceled or rescheduled at least 24 hours in advance. Late cancellations and missed appointments are subject to the full session fee. Exceptions may be considered for emergencies.

ProWellPT is a private-pay practice and does not participate directly with insurance companies. Payment is due at the time of service.

This model allows your care to remain private, one-on-one, and guided by your individual needs rather than insurance restrictions.

A superbill may be provided upon request for eligible physical therapy services. You may submit it to your insurance company for possible out-of-network reimbursement.

Reimbursement is not guaranteed. Patients are encouraged to contact their insurance company before beginning care to ask about out-of-network physical therapy benefits, deductibles, referral requirements, and claim-submission procedures.

Wellness and performance services are generally not eligible for insurance reimbursement.

Current rates are listed on the Pricing page. In-person rates include applicable gym or studio access fees and travel within ProWellPT’s standard service area.

An additional travel fee may apply outside the standard service area. Any additional cost will be discussed and confirmed before scheduling.

ProWellPT does not bill Medicare. Medicare has specific rules regarding when beneficiaries may privately pay for services that might otherwise be covered.

Please contact ProWellPT before scheduling so the requested service can be reviewed. Non-covered wellness or performance services may be available when appropriate, but they are not a substitute for Medicare-covered physical therapy.